At Bella's Paw Spa Pet Grooming, LLC, our priority is the safety, comfort, and well-being of every pet in our care. Please review the following policies before scheduling an appointment.
We strongly recommend that all pets—especially puppies—be current on vaccinations prior to entering our facility. If you choose not to vaccinate your pet, Bella's Paw Spa Pet Grooming, LLC is not responsible for any illness or sickness that may occur as a result.
All dogs must be brought into the facility on a leash, and all cats must be secured in a carrier. This is extremely important, as our business is located on a busy street. Safety is non-negotiable.
We highly recommend that you walk your pet prior to their appointment. This helps ensure comfort during grooming and avoids additional cleaning services that may result in extra charges.
A $15 daycare fee will be applied if:
If fleas or ticks are found during grooming, a mandatory flea bath fee of $5 will be added to your bill.
Some pets may have difficulty with grooming due to anxiety, aggression, or stress. If biting, clawing, or unsafe behavior occurs, a "Hard to Handle" fee ranging from $10–$25 may be applied. This fee is assessed only when necessary and at the groomer's discretion.
An excessive matting fee may be charged when a pet's coat is heavily matted. This determination is made by the groomer based on the time, care, and safety required to complete the groom.
When a pet's coat becomes severely matted, undercoat and hair removal may be necessary because the coat is tangled beyond the ability to safely brush or comb through. Shaving the matted coat is the most humane option and is the least painful and least stressful method available.
De-Matting Services: Bella's Paw Spa does not offer full de-matting services. However, partial de-matting may be performed when possible and only if it does not cause excessive pain or suffering. Partial de-matting is charged at $15 per 15 minutes.
If your dog is in heat, a $15 sanitation fee will be added to your bill. Advance notice is greatly appreciated in these situations.
If you choose to have a pregnant, elderly, or excessively matted pet groomed at Bella's Paw Spa, a separate liability waiver must be signed prior to any services being performed.
It is common for pre-existing skin or medical conditions to become visible only after a matted coat is removed. Our groomers will always inform the owner of anything observed.
Matted coats and the removal process may result in or reveal the following:
Bella's Paw Spa staff is happy to demonstrate proper brushing techniques and recommend tools to help prevent future matting. Your pet's coat must be thoroughly brushed and combed on a regular basis, either professionally or at home.
By scheduling an appointment with Bella's Paw Spa Pet Grooming, LLC, you acknowledge and agree to all policies listed above.
Thank you for trusting us with your pet's care. 🐾